Rumah Kita Bnb
Lean Hotel Framework Cut Their Costs by 38%
They almost closed down, couldn’t pay for its operations. Now thriving with 3 full-time staff only.
Rumah Kita BnB achieved a 38% reduction in operating costs while simultaneously improving guest experience and revenue performance through a comprehensive operational transformation. By strategically renovating infrastructure to reduce maintenance overhead, implementing precision workforce scheduling, deploying technology for automation and efficiency, building direct booking capabilities, and systematizing guest communication, the property transformed from a high-overhead, labor-intensive operation into a lean, profitable business model.
Key Results:
- 38% reduction in total operating costs
- Operating profit margin increased from 12% to 34%
- Guest satisfaction scores improved from 3.9 to 4.6 stars
- Staff productivity increased by 52%
- Direct booking ratio grew from 8% to 29%
- Positioned for sustainable profitability and scalability
What we did
- Renovated the house
- Created tailored operations schedule
- Introduced technology into their operations
- Redesign website to cater direct bookings
- Built guest communication workflow